Refund, Returns and Shipping Policy

This policy explains how production, shipping, delivery, cancellations, returns, replacements, and refunds are handled for products purchased from Rigi2123.com.

Most products sold by Rigi2123 are created specifically after an order is placed. They are manufactured, printed, packaged, and shipped by our print-on-demand fulfillment partner, Printful.

Please read this policy before placing an order.

1. Made-to-Order Products

Rigi2123 products are generally made to order.

This means that production normally begins only after a customer submits and pays for an order.

Made-to-order products may include:

T-shirts;
hoodies;
sweatshirts;
mugs;
tote bags;
wall art;
accessories;
other printed products available through the store.

Because products are created specifically in response to an order, we do not maintain a conventional inventory of finished items that can always be returned and resold.

This affects our cancellation, exchange, and return procedures as explained below.

2. Production and Fulfillment

Production time is the period required to:

prepare the order;
print or manufacture the product;
perform applicable quality checks;
package the order for shipment.

Most orders are typically fulfilled within 2–5 business days.

This is an estimate rather than a guarantee. Production may take longer because of:

high order volume;
product availability;
production-facility capacity;
equipment issues;
quality-control requirements;
holidays;
unusual events outside our reasonable control.

Production time does not include shipping time.

3. Estimated Delivery Time

The estimated delivery time consists of:

Estimated production time + estimated shipping time

Delivery estimates shown during checkout or in an order confirmation are estimates only.

The final delivery time may depend on:

product type;
production location;
delivery destination;
selected shipping method;
carrier performance;
customs processing;
weather;
holidays;
local delivery conditions;
other events outside our reasonable control.

An estimated delivery date is not a guaranteed delivery appointment unless expressly stated otherwise.

4. Shipping Destinations

Available shipping destinations are shown during checkout.

An order can be placed only when the website accepts the delivery address and offers an available shipping method.

Products may be produced and shipped from different fulfillment facilities depending on:

product availability;
customer location;
production capacity;
stock availability;
the product ordered.

Orders containing multiple products may be fulfilled by different facilities.

5. Shipping Costs

Shipping costs are calculated according to factors that may include:

delivery destination;
product type;
quantity;
package size and weight;
fulfillment location;
shipping method.

The applicable shipping charge is shown during checkout before the order is submitted.

The customer can review the total cost before completing payment.

6. Separate Shipments

Products from the same order may arrive in separate packages.

This may happen when:

products are manufactured at different facilities;
different products require different production methods;
part of the order is completed earlier;
products require different packaging;
different carriers are used.

A customer will not necessarily receive every item in an order on the same day.

Separate tracking information may be provided for each package.

7. Order Tracking

When tracking is available, a shipping confirmation containing a tracking link or tracking number will be sent after the order has shipped.

Tracking information may take time to update after a carrier receives the package.

Occasionally:

the first scan may be delayed;
tracking may not update at every stage;
the carrier may show limited information;
an international shipment may receive a new local tracking number.

The absence of an immediate tracking update does not necessarily mean that the package has not shipped.

8. Shipping Delays

Carrier and delivery estimates can be affected by circumstances beyond our control, including:

severe weather;
natural disasters;
transportation disruptions;
customs delays;
labor disputes;
carrier backlogs;
peak holiday periods;
incorrect delivery details;
local delivery restrictions;
public emergencies.

If an order cannot be shipped within the time originally stated, we will handle the delay according to applicable law.

For orders covered by United States federal requirements, if we cannot ship within the stated period—or within 30 days when no shipping period was stated—we may request the customer’s agreement to a revised shipping date or provide the option to cancel for a refund.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

recipient name;
street address;
apartment, suite, or unit number;
city;
state or region;
postal or ZIP code;
country;
telephone number when requested.

An address may sometimes be corrected while an order is still awaiting fulfillment.

Once an order has entered production or has been marked as shipped, we may be unable to change the address.

Printful indicates that an address can no longer be changed after an order has been marked as shipped.

10. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address:

the package may be returned to the fulfillment facility;
additional shipping charges may apply;
a replacement may need to be produced;
the original shipping charge may not be refundable.

If reshipment is possible, the customer may be responsible for the additional shipping cost unless the address error was caused by Rigi2123 or its fulfillment partner.

Customers should contact us as soon as they notice an address error.

11. Packages Returned to Sender

A carrier may return a package because of:

an incorrect address;
an incomplete address;
an unclaimed shipment;
failed delivery attempts;
refusal of delivery;
local carrier restrictions.

Do not assume that a returned package will automatically be refunded or reshipped.

the package can be reshipped;
a new product must be created;
an additional shipping charge applies;
another resolution is appropriate.

Printful states that, after it processes a returned package, reshipment generally must be arranged within 30 days of the return notification.

12. Customs, Duties, and Import Charges

International orders may be subject to:

customs duties;
import taxes;
handling fees;
brokerage fees;
local government charges.

Unless checkout expressly states that such charges are included, they are the responsibility of the recipient.

Rigi2123 does not control:

whether customs charges will be imposed;
the amount charged;
the time required for customs clearance.

A customer who refuses a package because of customs charges may not automatically qualify for a refund.

Any refund or reshipment will depend on:

whether the package is returned;
the condition of the returned product;
costs already incurred;
applicable law.

13. Order Cancellations

Because products are made to order, production may begin shortly after payment.

A cancellation request should be submitted immediately through our Contact Us page.

We will attempt to cancel the order, but cancellation is not guaranteed.

An order generally cannot be canceled after it:

enters production;
has been printed;
has been packaged;
has been shipped.

If cancellation is successfully completed before production begins, a refund will normally be issued.

If production has already started, the order may no longer be eligible for cancellation or refund except where required by law.

14. Changes to an Order

Customers should carefully review all product selections before submitting an order, including:

product;
size;
color;
design;
quantity;
shipping address.

Requests to change an order must be submitted immediately.

We cannot guarantee that changes can be made after payment.

Once production begins, it may not be possible to change:

size;
color;
product type;
design;
quantity;
shipping address.

A new order may be required.

15. General Return Policy

Because products are manufactured after an order is placed, Rigi2123 does not generally accept returns or provide refunds for:

change of mind;
ordering the wrong size;
selecting the wrong color;
selecting the wrong product;
personal preference;
deciding that the product is no longer wanted;
failure to read the product description;
minor differences between screen colors and printed colors;
delivery completed later than preferred but within an applicable reasonable timeframe.

This policy does not affect rights that cannot legally be excluded.

We will provide an appropriate remedy when a product is:

damaged;
defective;
materially misprinted;
materially different from the item ordered;
missing from the shipment;
otherwise eligible under applicable consumer law.

16. Size Exchanges

We do not generally offer free exchanges when a customer orders the wrong size.

Each product is made after the order is placed, and an incorrectly selected size does not constitute a manufacturing defect.

Customers should review the size guide provided on the product page before ordering.

Product measurements may vary slightly within normal manufacturing tolerances.

If the item received is labeled with a different size from the size ordered, contact us because this may qualify as an incorrect product.

17. Color and Appearance Differences

Product images are intended to represent the item as accurately as reasonably possible.

However, colors may appear different because of:

screen calibration;
brightness settings;
device type;
product material;
printing method;
fabric color;
lighting;
normal manufacturing variation.

Small differences in color, scale, positioning, or print appearance do not necessarily constitute a defect.

A substantial printing error or a product materially different from the description should be reported for review.

18. Damaged, Defective, or Misprinted Products

damaged;
defective;
materially misprinted;
stained;
torn;
broken;
incorrectly assembled;
with a significant printing problem;
otherwise affected by a manufacturing error.

The issue must be reported within 30 days after delivery.

The report should include:

order number;
name used for the order;
description of the problem;
clear photographs showing the entire product;
close-up photographs showing the defect;
photograph of the packaging where relevant;
photograph of the shipping label where relevant.

Do not discard the product or packaging until the claim has been reviewed.

Printful currently provides a reprint or refund for qualifying manufacturing errors or damaged products reported within 30 days of delivery and may require a clear photograph of the issue.

19. Incorrect Products

the wrong product;
the wrong design;
the wrong size compared with the order confirmation;
the wrong color compared with the order confirmation;
an item belonging to another order.

Please submit photographs of:

the product received;
the product label;
the design or printing;
the package label;
any packing information.

After verification, we may provide a replacement or refund as appropriate.

20. Missing Items

If a package arrives but one or more items are missing:

check the order confirmation;
check whether the order was divided into multiple shipments;
review all available tracking links;
inspect the packaging carefully;
contact us if the item is not being shipped separately.

Verified missing items may be replaced or refunded.

21. Lost Packages

A package may be treated as potentially lost when:

it has not arrived after the estimated delivery period;
tracking has stopped updating for an unusually long time;
the carrier confirms that it cannot locate the package.

Before contacting us, please:

review the tracking information;
check around the delivery address;
ask household members, neighbors, reception staff, or building management;
contact the local carrier where appropriate;
verify the shipping address on the order.

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

When a package is confirmed as lost and the claim qualifies, we may offer:

a replacement;
reshipment;
a refund.

Printful requires lost-package reports within 30 days of the estimated delivery date.

22. Tracking Marked “Delivered”

If tracking shows that a package was delivered but it cannot be located, the customer should first:

inspect the delivery location;
check porches, side doors, mail areas, garages, and safe places;
ask household members;
ask neighbors;
contact building reception or management;
contact the carrier;
wait a short period in case the carrier scanned the package before final delivery.

A tracking status of “delivered” does not automatically establish that Rigi2123 or Printful made an error.

We will review the circumstances, but a free replacement or refund may not be available when the carrier confirms delivery to the correct address.

Printful similarly recommends checking the property, asking other people at the address, and contacting the last-mile carrier when tracking shows delivery.

23. Stolen Packages

Rigi2123 is not automatically responsible for packages stolen after confirmed delivery.

Customers should:

contact the carrier;
check with neighbors or building management;
file a police report when appropriate;
provide any available delivery evidence.

We may assist with available carrier information, but replacement or refund decisions will depend on the circumstances and applicable law.

24. Return Authorization

Do not return a product without first contacting us and receiving instructions.

Products should not be sent:

to an address found on the package;
directly to Printful;
to a production facility;
to a carrier;
to any other address without authorization.

The correct resolution may not require a physical return.

Unauthorized returns may:

be rejected;
be lost;
be donated or disposed of;
fail to qualify for a refund.

For qualifying defects, photographs are often sufficient and the customer may not need to return the product.

25. Refunds

When a refund is approved, it may cover:

the full product price;
the affected item only;
shipping costs associated with the defective or undelivered item;
another amount required by applicable law.

A refund will normally be sent to the original payment method.

Processing time after approval may depend on:

PayPal;
the customer’s bank;
the original payment method;
financial-network processing times.

Rigi2123 cannot control delays occurring after the refund has been transmitted to the payment provider.

26. Replacements

A replacement may be provided when:

a product is damaged;
a product has a manufacturing defect;
the wrong product was supplied;
a qualifying package is lost;
another fulfillment error is confirmed.

The replacement will normally be based on the original order details.

A replacement cannot generally be changed to a different:

product;
size;
color;
design;
shipping destination.

If an original selection is unavailable, we will contact the customer to discuss an appropriate solution.

27. Refund or Replacement Decision

Depending on the circumstances, Rigi2123 may offer:

replacement;
reprinting;
reshipment;
partial refund;
full refund;
another legally appropriate remedy.

We may request evidence reasonably necessary to verify the issue.

The remedy may depend on:

nature of the defect;
availability of a replacement;
whether the item can be corrected;
delivery status;
customer preference where applicable;
applicable consumer law.

28. Original Shipping Costs

Original shipping costs are not normally refundable when:

the customer changes their mind;
the customer selects the wrong size or color;
the customer provides an incorrect address;
delivery was successfully completed;
a discretionary return is accepted.

Shipping costs may be refunded when:

the entire order cannot be shipped;
the product is defective;
the wrong product was supplied;
a qualifying package is lost;
applicable law requires reimbursement.

29. Refused Deliveries

Refusing delivery does not automatically cancel an order or create a right to a refund.

If a customer refuses a package:

it may be returned to the fulfillment center;
return processing may take several weeks;
reshipping fees may apply;
the original shipping charge may not be refundable;
the product may not be recoverable.

30. Chargebacks and PayPal Disputes

Customers are encouraged to contact Rigi2123 before opening a PayPal dispute or payment chargeback.

This gives us an opportunity to:

investigate the order;
review tracking;
obtain production information;
arrange a replacement;
issue an appropriate refund.

This request does not limit any right to use PayPal’s dispute process or other rights available under applicable law.

Fraudulent or abusive claims may result in:

cancellation of pending orders;
restriction of future purchases;
submission of order records and delivery evidence;
other lawful protective action.

31. International Customers

Customers outside the United States may have mandatory consumer rights that differ from this policy.

Nothing in this policy excludes rights that cannot lawfully be waived.

Where applicable law gives a customer a right to cancel or return an item, that right will apply notwithstanding a conflicting provision in this policy.

However, certain exceptions may apply to goods that are:

personalized;
made to the customer’s specifications;
sealed for health or hygiene reasons and unsealed after delivery;
otherwise excluded under applicable local law.

The specific legal treatment of an ordinary print-on-demand product may vary by jurisdiction and should not be assumed to be identical to that of an individually personalized item.

32. How to Report a Problem

To report a shipping, delivery, product, return, or refund issue, use our Contact Us page.

Please provide:

order number;
name used for the order;
email address used for the order;
product affected;
description of the issue;
date the problem was discovered;
relevant photographs;
relevant tracking information;
preferred resolution.

Requests submitted without enough information may take longer to investigate.

For damaged, defective, incorrect, or lost orders, contact us as soon as possible and no later than the applicable 30-day reporting period.

33. Changes to This Policy

Rigi2123 may update this policy to reflect:

changes to products;
changes to Printful’s fulfillment procedures;
changes to shipping carriers;
changes to available destinations;
changes to return procedures;
legal or regulatory developments.

The policy applicable to an order is generally the version available when the order is placed, subject to mandatory legal requirements.

34. Contact Us

For questions about this policy or assistance with an order, please visit our Contact Us page.

When contacting us about an existing order, include the order number and all relevant details.

Last updated: July 13, 2026